REFUNDS AND CANCELLATIONS
Refund Policy
Understand how refund and cancellation requests are reviewed for WordPress courses and digital products, what information may be needed and how to seek assistance.
DRAFT FOR OWNER AND LEGAL REVIEW — not effective. Commercial refund rules and operating procedures require approval.
WordPress Courses
Course requests depend on the particular enrolment, course terms, access circumstances and applicable consumer rights.
Digital Products
Resource requests take account of the description, delivery, access, functionality, conditions and consumer rights.
Refund Assistance
Contact Support with relevant non-sensitive purchase information and a clear explanation of the issue.
In This Policy
01. Purpose and Scope
02. Our Approach to Refund Requests
03. Refunds for WordPress Courses
04. Refunds for Digital Products
05. Cancellations Before Access or Delivery
06. Product or Course Not as Described
07. Technical Problems and Access Failures
08. Duplicate Charges and Payment Errors
09. Circumstances Affecting Refund Eligibility
10. How to Request a Refund Review
11. Refund Assessment and Possible Remedies
12. Refund Processing and Payment Methods
13. Statutory Consumer Rights
14. Refund Enquiries, Disputes and Policy Updates
01. Purpose and Scope
This proposed policy concerns paid WordPress course enrolments through LearnPress and digital-product purchases through WooCommerce on Esposearch Courses. Free educational articles do not involve a purchase refund.
Read it with the conditions presented for the relevant course or product and the Terms of Use. Mandatory consumer rights take priority over inconsistent contractual wording. This draft requires owner and legal approval and has no effective date.
02. Our Approach to Refund Requests
The proposed approach is to assess requests fairly against the purchase, the issue raised, the conditions disclosed before the transaction and applicable law. Requesting review does not guarantee approval or imply automatic rejection.
The operator must approve the handling process and any voluntary commercial refund policy before publication. Discretionary goodwill decisions are separate from remedies that the law requires.
03. Refunds for WordPress Courses
Relevant circumstances include whether enrolment and payment completed, the course-access terms, whether promised content is accessible and whether provision materially differs from the description. Technical access failures and applicable cancellation rights also require consideration.
Course requirements vary. This policy introduces no universal access period, completion threshold or cancellation window. Participation or completion does not by itself establish either entitlement to a discretionary refund or loss of a mandatory remedy.
Explore WordPress Courses04. Refunds for Digital Products
Requests may concern an unavailable download, failed delivery, a corrupt file, materially defective content or a significant difference from the product description. Compatibility should be assessed against the requirements disclosed before purchase.
Electronic supply does not justify a blanket exclusion of consumer remedies. Downloading or opening a file is not treated here as an automatic waiver of legal rights. Any discretionary change-of-mind conditions need explicit owner approval and legal assessment.
Browse Digital Products05. Cancellations Before Access or Delivery
If you wish to cancel before course access begins or a digital resource is supplied, contact Support with the purchase details and explain the request. The relevant transaction status and any legal cancellation right must be checked.
The owner must confirm how such requests are received and handled before any commercial promise is published. There is no invented universal cancellation period, and contacting support must not impose an unlawful additional condition on exercising a statutory right.
06. Product or Course Not as Described
Explain the significant difference between the description available when you purchased and what was supplied. Identify the relevant feature, missing content or delivery problem and retain supporting information where reasonably available.
Review should consider the original description, transaction terms and proportionate evidence. A particular remedy is not guaranteed in advance by this draft; legally required remedies remain available regardless of any discretionary policy.
07. Technical Problems and Access Failures
For an inaccessible course, unavailable download or defective resource, describe the error, your device or browser, and the steps already tried. Support may help establish whether the difficulty relates to delivery, account access or a disclosed compatibility requirement.
Troubleshooting or correcting delivery may resolve a problem, but is not a universal repair-first rule. It must not delay or restrict a legal remedy where a customer is entitled to exercise it. Do not make another purchase solely to try to restore missing access.
08. Duplicate Charges and Payment Errors
If you suspect a duplicate or incorrect charge, compare the original order and payment confirmations before attempting another payment. Provide an appropriate non-sensitive reference and explain which amounts appear incorrect.
A pending authorisation and a completed payment may be different states, depending on the provider. Actual status must be verified through authorised processes; this policy does not claim automatic reversals, a universally available gateway refund or immediate release of funds.
09. Circumstances Affecting Refund Eligibility
Assessment may consider what was purchased, the terms disclosed, actual delivery and access, a material defect or misdescription, the evidence available and applicable law. These factors do not create blanket exclusions or punitive requirements.
Owner approval is required for any voluntary refund window, change-of-mind offer, goodwill refund or access-related commercial condition. No discretionary rule should be presented as overriding mandatory customer protections.
10. How to Request a Refund Review
Use the four steps below to prepare a clear request. A Support Centre link provides a contact route; it does not itself submit a refund request or create a case number.
Never send passwords, complete payment-card credentials or unnecessary sensitive information through ordinary support messages. Keep relevant confirmations and correspondence. Any further evidence request should be proportionate to the issue.
01
Identify the Purchase
Provide the course or product title and an appropriate non-sensitive transaction reference.
02
Describe the Issue
Explain what happened, the expected result and any relevant error messages.
03
Contact Support
Use the Support Centre contact route to request review or seek guidance.
04
Review and Resolution
Assessment considers the transaction terms, available evidence and applicable legal rights; the handling process remains subject to approval.
11. Refund Assessment and Possible Remedies
Depending on the issue, approved company policy and applicable law, possible resolutions may include restoring access, correcting delivery, supplying a functioning replacement file, or a full or partial monetary refund where appropriate.
These are possibilities for assessment, not a universal menu of guaranteed options. No mandatory store credit, exchange policy or universal repair-first requirement is introduced. A discretionary offer must not replace a remedy the customer is legally entitled to receive without the necessary agreement.
12. Refund Processing and Payment Methods
An integrated payment provider may support a refund against the original transaction; other circumstances may require a separately authorised manual process. The actual route must be confirmed for the relevant purchase.
Timing depends on the approved process and applicable provider or legal requirements. This draft promises no fixed repayment period, automatic reversal or refund fee. Confirm procedures for failed refunds, unavailable original methods, currency differences and communication of payment status before publication.
13. Statutory Consumer Rights
Nothing in this policy removes rights or remedies under applicable consumer-protection law. Kenyan internet-agreement requirements concerning pre-contract information, acceptance, error correction, agreement copies and cancellation require transaction-specific legal review.
Accessing digital content is not assumed to waive a right. Applicable thresholds, current regulations, defective-supply remedies and the classification of courses require professional assessment. Overseas purchasers may have additional mandatory rights; no foreign regime or exclusive jurisdiction is assumed merely because the website is globally accessible.
14. Refund Enquiries, Disputes and Policy Updates
Raise refund questions or a disputed outcome through the Support Centre, referring to the purchase and the matter needing clarification. Read the relevant Terms of Use alongside any approved transaction-specific conditions.
The operator must approve an effective date and an appropriate process for changes. A later policy should not be assumed to remove accrued rights or rewrite a completed transaction. No binding arbitration, exclusive forum, complaint deadline or guaranteed response time is imposed by this draft.
REFUND ASSISTANCE
Need Help With a Purchase?
If you have a question about a course enrolment, digital purchase, payment or potential refund, contact our Support Centre with the relevant purchase details and a description of the issue.